Learn about the browsers we support. This offers enhanced triaging and automation to get your case to the right person as quickly as possible. Refer to the table below for a summary of the changes to the product names available for selection when creating a support case on . Release Notes Release Notes Release Notifications Cloud Platform Platform Guides Consulting Edition Scan Authentication Password Vaults Integrations Trust & Compliance Platform Status Compliance Developer APIs APIs Sensors Cloud Agents If the subscriber account is lost or misplaced, this makes it possible for Support to reset the password for the subscriber account while retaining all saved results and configurations including user accounts. You can choose only one account type per connector. Qualys will continue to offer support through email, but the Support Portal is intended to provide the best experience possible. It is part of Portal 2.43 - aka Qualys Cloud Platform 2.43 - and is being deployed to all Qualys shared platforms over the next few days. As a Qualys customer, you log into the Customer Support Portal (CSP) via single sign-on from your Qualys subscription by clicking Help > Contact Support in the Qualys UI. EU Platform 1: Network Passive Sensor (PS) 1.5.3.0 Release Notification (CMB-163808) In progress - Scheduled maintenance is currently in progress. Support, . Himanshu Kathpal. Live Chat with an Expert We will provide updates as necessary. From the CSP, you can submit and manage support requests. Posted . Contact Qualys Support or your Technical Account Manager if you're interested in this feature. This won't change, but now you'll see the new Customer Support Portal with integrated search. If you are not a PCP customer, you still log into the customer support portal via single sign-on from your Qualys subscription by clicking Help > Contact Support in the main menu. Based on its success, we are scaling internal processes to accommodate greater usage, and we encourage all customers to use Support Live Chat for: (2) Select the account type: Global or GovCloud. . Qualys Customer Support Portal With Qualys Customer Support Portal (CSP) you can easily access technical support content, track and update your support cases and feature requests, and get faster case resolution. Qualys Vulnerability Score (QVS) is a Qualys-assigned score for . Scanning Strategies Scan a complex network of devices. great qualysguard.qualys.com. Support for Cross-Account Role Authentication for EC2 Connectors Login Qualys with your account and go to the Cloud Agent module: Click on Manage Activation Keys (or go to the Activation Keys tab): Select New Key to create a new activation key: Click the Generate button: After generating a new key, click on " Install Agent " from the Quick Actions section: Find the suitable option and click on " Install . Choose an asset type and then provide IPs or tags to the record. Your cases and feature requests are only available if you access the Customer Support Portal directly from your subscription. For more information, see the WINHTTP _OPTION_CLIENT_CERT_ISSUER_LIST option. If you are a Private Cloud Platform Customer please Click Here to access the Customer Support Portal in the authenticated mode. Troubleshooting Guides: VM | PC | WAS | Cloud Agent | FIM. 4. With the Customer Support Portal, you can create new support cases, and view and update existing support cases. Last updated on 2022/06/26 How to Work with Qualys Support. Note for Windows records - For domain authentication, you can only add assets when the domain type is "NetBIOS, User-Selected IPs". Vulnerability Management, Detection, and Response An introduction to core Qualys sensors and core VMDR functionality. The browser you are using is not supported.Learn about the browsers we support The Qualys Cloud Platform November 2022 release contains Portal 3.13.1, which includes a new QQL token introduced in Qualys Cloud Platform, the ability to launch on-demand scans using Qualys Cloud Agent, and the enhanced WAS UI enabled for all users by default. Qualys - Login. Original Post: Effective the weekend of 10 July 2021, Qualys is updating the URLs for three public-facing services to use qualys.com URLs instead of force.com URLs. To use the authenticated mode: Log in to the Qualys Product UI and access the Customer Support Portal from Help > Contact Support. Qualysguard.qg1.apps.qualys.com.au.Site is running on IP address 192.29.105.247, host name 192.29.105.247 ( United States) ping response time 17ms Good ping.Current Global rank is 4,958,121, site estimated value 432$. As one such initiative, we are pleased to announce the launch of our new Qualys Call Centre Platform. Vulnerability Management Create an effective VM program for your organization. When your subscription has Tag Support for Authentication Records enabled, then you'll see additional options for specifying hosts using asset tags. Tip. Welcome to Qualys, Inc.'s home for real-time and historical data on system performance. Recommended Training. In the more than 4 months since Qualys launched Support Live Chat on the Customer Support Portal, we've seen customers use it successfully to get answers to quick support questions. Qualys Security and Compliance Suite Login . As a Qualys customer, you currently access Support by clicking Help -> Contact Support from within your Qualys subscription. Set up Authentication Details Provide a few connector details. A new version of Qualys WAS has been released. To deploy the vulnerability assessment scanner to your on-premises and multicloud machines, connect them to Azure first with Azure Arc as described in Connect your non-Azure machines to Defender for Cloud.. Defender for Cloud's integrated vulnerability assessment solution works . Support for EC2 Scanning Configure EC2 connectors for scanning EC2 instances for security issues using the Qualys Cloud Platform. We are happy to inform you that the Customer Support Portal has been upgraded to provide the following new features in January 2020. Greetings! This release includes some enhancements and bug fixes in both the UI and API. At Qualys, we constantly strive to improve our customer support experience. The integrated vulnerability assessment solution supports both Azure virtual machines and hybrid machines. Qualys Customer Support Portal (CSP) is designed to help you get your questions answered from all the information sources authorized by Qualys. You have the option to display Qualys TruRisk details in vulnerability scan reports, including Asset Risk Score (ARS), Asset Criticality Score (ACS) and Qualys Detection Score (QDS). Product Component Use phone number on file to contact me Create Case Recommended Solutions Review . 2021 November 19, 2021 - 1 min read Introducing Rule-based Chatbots on the Qualys Customer Support Portal. Telephone Support is free to all Qualys customers, and is designed to provide quick access to our Security Engineers for any of your network security needs. Create a Support Case Qualys recommends opening new cases directly from the Support Portal. Login. Last modified by Komal Agarwal on Oct 6, 2022. Documentation resources to help you with the Qualys Cloud Platform and its integrated Cloud Apps. July 20, 2021 July 20, 2021 - 1 min read Notice of End of Life (EOL) for CS Sensor 1.6 . Feature Highlights Qualys Cloud Platform (1) Enter a name and description (optional) for your connector. What's Changing Oct 31 . Feedback on our first edition, Introducing . Introducing a New Contact Center Platform To Connect With Qualys Support for an Improved Experience. Posted in Product. Global AssetView and Management Build and maintain a flexible view of your global IT assets. There are three flavors of the Customer Support Portal designed for different users. If the server requests the client certificate, but does not require it, the application can alternately call WinHttp SetOption with the WINHTTP _OPTION_CLIENT_CERT_CONTEXT option. This article lists all the products name changes when creating a support case on the Qualys Customer Support Portal. Common Support Issues and Solutions. Over the next few months, you will see a variety of additions to our customer support platform to help enhance your experience of connecting with Qualys. For more information, see Customer Support Portal Access and Usage. The Qualys Cloud Platform and its integrated suite of security and compliance applications provides organizations of all sizes with a global view of their network security and compliance solutions, while drastically reducing their total cost of ownership. Last updated on: October 27, 2022. Get Started with Support. Our connector wizard walks you through the steps - set up ARN authentication, select EC2 regions and activate your EC2 assets for scanning. The browser you are using is not supported. Documentation and Release Notes. If your Qualys subscription is enabled for Customer Support Portal access, log into your Qualys subscription and click Help > Contact Support. A community of security professionals discussing IT security and compliance topics and collaborating with peers. Latest Product Releases and API Releases. Qualys VM, PC, SCA . (3) Set up the authentication details and copy/paste the authentication details into the form. United States +1 650 801 6161 +1 866 801 6161 toll free Global numbers Response Time Document created by Komal Agarwal on Oct 6, 2022. September 29, 2022 - 4 min read. . Welcome to the second edition of the Qualys Research Team's "Threat Research Thursday", where we collect and curate notable new tools, techniques, procedures, threat intelligence, cybersecurity news, malware attacks, and more. qualys solutions include: asset discovery and categorization, continuous monitoring, vulnerability assessment, vulnerability management, policy compliance, pci compliance, security assessment questionnaire, web application security, web application scanning, web application firewall, malware detection and secure seal for Support & Training Support and Training Contact Support It's easy to reach support. User Login: Password: Forgot Password. Some critical security features are not available for your browser version. 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